Policies & FAQ
Please browse our frequently asked questions, and feel free to contact us if your question is not answered. We are always here to help!
What are your hours?
Our office hours are Monday – Friday 9am – 7pm.
What are your daycare hours?
Monday – Friday: 6:30am-8pm
Reservations are required for daycare and we offer full day stay only. To cancel a reservation, please call 48 hours prior. Unless you have made prior arrangements, we do charge a late fee of $15/hr if your dog is not picked up by 8pm weekdays or 5pm on the weekends.
What are the drop off and pick up times for boarding?
Monday – Friday: 8am-6pm
Saturday & Sunday: 9am-4pm
Reservations are required for boarding. To cancel a reservation, please call us 48 hours prior.
Are you open on holidays?
We are open limited hours on holidays. There will be no daycare, grooming, or boarding drop offs or pick-ups on Thanksgiving Day and Christmas Day.
What are your vaccination & health requirements?
All dogs must be no less than 16 weeks of age and have all 3 rounds of shots. Dogs 6 months and older must be spayed or neutered. All dogs must be in overall good health and free of fleas, ticks, and all diseases.
All dogs must be up-to-date on all required vaccinations for the full length of their stay. We reserve the right to refuse reservations due to vaccinations and/or records not being up-to-date. Dogs may not attend daycare or boarding on the day they receive vaccinations of any kind or for 24 hours following vaccinations. We're sorry, no exceptions can be made since we must ensure the safety and health of all dogs in our care.
- Rabies: Rabies boosters must be up-to-date according to veterinary recommendations. First time rabies boosters must be administered 28 days prior to boarding date.
- Bordetella: Bordetella shots must be administered every year. First time bordetella shots and shots that have been expired more than 30 days must be administered 2 weeks prior to boarding/daycare date.
- Canine Distemper/Parvovirus/Parainfluenza: The distemper shot must be administered according to veterinary recommendations. This is typically given annually, or every two to three years.
What is your cancellation policy?
If you must cancel, we ask that you do so 48 hours before your stay, or you will be charged the full amount of your stay.
What are your holiday rates?
Please contact us for rates on the following holidays. For the holidays listed below we require a 10-day cancellation notice.
- Memorial Day
- Fourth of July
- Labor Day
- Columbus Day